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Help Centre

Some of my bookings aren’t in ‘My Trips’. Where have they gone?

The Emirates App only shows flights that you’ve booked with your Emirates Skywards number. You’ll have the option of retrieving your booking and adding your Emirates Skywards number – the bookings will then show up automatically in ‘My Trips’.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.