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Help Centre

Do I need an internet or 3G/4G connection to access The Emirates App? How much data will it use?

You’ll need an internet connection to log in to the app for the first time and to use data-heavy functions like booking and managing your flights. Don’t worry if you’re caught without any Wi-Fi or mobile data – you’ll still be able to access the app and your information offline.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.