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Help Centre

Do I need an internet or 3G/4G connection to access The Emirates App? How much data will it use?

You’ll need an internet connection to log in to the app for the first time and to use data-heavy functions like booking and managing your flights. Don’t worry if you’re caught without any Wi-Fi or mobile data – you’ll still be able to access the app and your information offline.

Call us

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.