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Help Centre

How do I auto-renew a Gold Partner nominee?

You can choose to automatically renew your Gold Partner anytime within their tier cycle by ticking the auto-renew check box in the Gold Partner section of your Benefits page. If you do not wish to renew your Gold Partner simply leave the auto-renew check box unticked. Once your current Gold Partner’s tier cycle is completed you will be able to nominate a new Gold Partner.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.