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Help Centre

When I arrive in Australia with Emirates and need to transfer to a domestic flight with Qantas, where do I go?

If you are transferring from an Emirates international flight to a domestic flight you will need to clear customs and collect your baggage before you go to the domestic terminal. Some international airports have domestic transfer desks that allow you to check your bags in for your domestic flight before proceeding to the domestic terminal.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.