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Help Centre

Will I receive the same baggage allowances on domestic and trans-Tasman flights as international flights?

When you transfer from an international flight to a Qantas domestic or trans-Tasman flight, or vice versa, within 24 hours on the same ticket the international allowance will apply to both sectors. If you are travelling on separate tickets you need to present both tickets when checking in your baggage. Some exclusions and restrictions apply to Qantas Link flights to and from Lord Howe Island, Olympic Dam and Mount Hotham.
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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.