Cookie PolicyBy continuing to browse our site, you are consenting to the use of cookies. Please click the policy link to learn more about cookies.

Help Centre

Will I receive the same baggage allowances on domestic and trans-Tasman flights as international flights?

When you transfer from an international flight to a Qantas domestic or trans-Tasman flight, or vice versa, within 24 hours on the same ticket the international allowance will apply to both sectors. If you are travelling on separate tickets you need to present both tickets when checking in your baggage. Some exclusions and restrictions apply to Qantas Link flights to and from Lord Howe Island, Olympic Dam and Mount Hotham.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.