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Help Centre

Are customer benefits different on codeshare flights?

Existing Emirates benefits and polices extend to Qantas codeshare flights, such as baggage allowances, lounge access and frequent flyer benefits. We continue to work with Qantas to further strengthen customer benefits within the partnership, and we will keep you updated.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.