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Help Centre

Do Emirates baggage allowance rules apply to my Qantas-operated flight?

If you are on a Qantas-operated flight (with a QF code), Qantas baggage allowances will apply. This includes QF flights redeemed using your Skywards Miles, and connecting Australian domestic and trans-Tasman flights. However, if you are on a codeshare flight (with an EK flight number, but operated by Qantas) then Emirates baggage allowances will apply. Learn more about Qantas baggage allowances at qantas.com

Emirates will not be changing any of the free baggage allowances including those for infants or sporting equipment. Please see the table below for rate in USD per kg if payment is made at the airport:

FromTo
Middle EastSub-continentAfrica and Indian OceanFar EastEuropeAustralasia
Middle East15
15
30
30
30
50
Sub-continent15
15
30
30
30
50
Africa and Indian Ocean30
30
15
50
60
60
Far East30
30
50
15
60
30
Europe30
50
60
60
15
60
Australasia50
50
60
30
60
15

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.