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Help Centre

How do I activate my Emirates Skywards e-gate card?

To activate e-gate functionality on your card, you will require:
  • original passport (with a validity of at least six months); residents of the UAE will need their original valid residency visa
  • Emirates Skywards membership card with e-gate functionality
  • passport photograph
These documents need to be taken to one of the following locations:
LocationContact *
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai Airport Free Zone Al Manara+971 4 707 5615
Dubai Festival City+971 4 707 5278
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 1: Arrival airport service unit desk
+971 4 707 5092
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Financial Centre+971 4 707 5522
Jebel Ali – Gate 3+971 4 707 5440
+971 4 707 5424

*You can also call the central toll-free line at 800 5111

You can also activate your card at Dubai or Abu Dhabi airport e-gate counters. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

Call us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.