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Help Centre

When do I get e-gate access benefits?

Emirates Skywards members can use Dubai Immigration’s e-gate technology at Dubai International Airport and also at Abu Dhabi International Airport. Once your card is activated, you will be able to exit and enter these airports in as little as five seconds. Please note that Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

If you are eligible for e-gate benefits you will need to activate your card prior to travelling, which can be done at various locations in Dubai or at Dubai or Abu Dhabi International Airports. Your e-gate privileges will remain valid as long as you are an active Emirates Skywards member.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.