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Help Centre

Which Emirates Skywards members are eligible for e-gate benefits?

E-gate is available to all Emirates Skywards members over 18 years old, residing in the United Arab Emirates, or nationals of the Gulf Cooperation Council or of the UAE's visa waiver countries. Eligible visa waiver countries are: Andorra, Australia, Austria, Belgium, Brunei, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, USA and Vatican City. Please note that Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

We endeavour to keep this information as up to date as possible; however for the definitive list, please contact Dubai Naturalisation and Residency Department.

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Flights and Emirates services

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

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Car hire

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to make a claim.