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Help Centre

When do I receive my e-gate card?

You do not receive a separate e-gate card. If you are eligible for e-gate benefits, your Emirates Skywards membership card should have built-in e-gate functionality. Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

Call us

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.