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Help Centre

Can reward tickets be refunded or endorsed to other airlines?

Flex Plus reward tickets can be refunded free of charge, but Flex rewards will incur a fee of USD 50. Saver Reward tickets and partner airline reward tickets can be refunded for a fee of USD 75. Once issued, reward tickets cannot be endorsed for travel on other airlines. Partially used tickets cannot be refunded or endorsed to another airline.

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
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Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
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