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Help Centre

Can I book a one-way flight reward?

Yes. However, you will need to book a Flex Plus fare. You can book a one-way Flex Plus reward fare in every class, as long as you fly from one flight zone to another. They’re not valid for travel within a single zone. You can add one stopover on your journey, but your journey must take place in one continuous direction. You can purchase a one-way Flex Plus reward for 50% of the Miles needed for a return Flex Plus reward between the same airports.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.