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Help Centre

Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are listed here:

  1. The transaction is still being processed (allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards partner). 
  2. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in. 
  3. You have not travelled on the inbound or outbound part of your journey yet. 
  4. The name on the reservation did not match the name registered on your Emirates Skywards profile.

Call us

Flights and Emirates services

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TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

HotelCar

Hotel booking and car rental

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to make a claim.