Cookie PolicyBy continuing to browse our site, you are consenting to the use of cookies. Please click the policy link to learn more about cookies.

Help Centre

Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are:

  1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile.
  2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards partner).
  3. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in.
  4. You have not travelled on the inbound or outbound part of your journey yet.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.