Cookie PolicyBy continuing to browse our site, you are consenting to the use of cookies. Please click the policy link to learn more about cookies.

Help Centre

Will I receive a higher baggage allowance if I upgrade? Will it apply to all sectors of the flight?

If you upgrade online or at check-in you will receive the excess baggage allowance applicable to the class of your upgrade. Please read the FAQ to see where exceptions to excess baggage allowances may apply due to airport regulations.

If you are travelling on multiple flights during one journey, an upgraded baggage allowance only applies to the part of the journey that has been upgraded. On the other flights during the journey, you will need to either upgrade again or pay the extra fee for the heavier baggage.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.