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Help Centre

How do I book an instant upgrade reward?

Any Emirates Skywards member can spend Skywards Miles on instant upgrades at the check-in desk. You can also take advantage of this service on board the aircraft. You can also spend your Miles on instant upgrades for travelling companions. Simply ask one of our check-in staff or crew members to assist you.

Please note that instant upgrades are subject to seat availability and applicable upgrade restrictions*. Instant upgrades are not currently available to Skysurfers.


*Emirates Special tickets can’t be upgraded. Business Class Saver Fare tickets can be upgraded at any time up to six hours before departure. Economy Class Saver tickets can only be upgraded at the time of online check-in, at the airport or on board. Please review Fare Conditions and applicable restrictions on emirates.com when you make your booking.

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
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