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Help Centre

What is a Gold Partner card?

Eligible Emirates Skywards members may nominate another member for a Gold Partner card. This could be a spouse, family member, friend or business colleague. The nominating member must choose their Gold Partner within their 12-month tier cycle. Members wishing to nominate a Gold Partner can enter the last name and membership number of their nominee in the form on the Benefits page of their account. In the event of any technical issues, please call an Emirates Contact Centre.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.