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Help Centre

Can I earn Skywards Miles on Qantas-operated flights?

You can earn Skywards Miles for flights operated by Qantas as indicated below:

a. On flights with an EK flight number you will earn Miles as per the current Emirates Skywards programme levels for travel on Emirates. This will include any add-ons for domestic flights which are part of a continuous international journey.

b. On flights with a QF flight number you will earn Miles at a different rate, based upon distance travelled. See more details on the Qantas partner page.

c. Please note that Skywards Miles will be awarded on Qantas operated flights and Qantas link scheduled services only, and will not be earned on codeshare flights.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.