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Help Centre

What is ‘opting in’? Why do I have to do this to receive bonus Miles?

To ensure we can track your Miles progress and credit bonus Miles to your account, you must be opted in for a Miles Accelerator bonus before you travel. This information is then stored in your Emirates Skywards account, so that when you fly the extra Miles automatically appear in your statement. If you log in and purchase a ticket online we will automatically opt you in for those flights. If you purchase a ticket from a travel agent, you can visit and opt in before or after you buy your ticket, as long as you do so during the month of purchase.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.