Cookie PolicyBy continuing to browse our site, you are consenting to the use of cookies. Please click the policy link to learn more about cookies.

Help Centre

Are Family Bonus members entitled to excess baggage allowances or lounge access?

Only Emirates Skywards members are entitled to excess baggage allowances. Family Bonus members are not entitled to lounge access by merit of membership in the Family Bonus programme; however, Platinum members may invite family travelling with them into the airport lounge. Please see the separate FAQ on lounge access for guests. Platinum members can also nominate a spouse or partner for Gold membership and all its entitlements.

All related questions

Do you have any feedback or questions for us? Get in touch

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.