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Help Centre

What are Family Bonus members?

You can add Family Bonus members to your account and you’ll earn Skywards Miles whenever they travel on Emirates or codeshare flights. You can nominate a maximum of eight family members. Eligible Family Bonus Members are spouse, parents, siblings, children, grandparents, grand children, in-laws, step parents, step children and maids.

If you’re the Family Head of a Family Bonus programme, you will earn 20% of the base Skywards Miles collected by nominated family members plus 20% of any Business Class or First Class bonuses. Family Bonus members don’t earn Tier Miles for the Family Head.

Family Bonus members can join Emirates Skywards at any time and begin to earn their own Miles by visiting the Join Now page.

You can claim Miles for a Family Bonus member on our Claim Miles page under the My Account section.

Learn more about the Family Bonus programme.

All related questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.