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Help Centre

What are base Miles?

Base Miles are the standard Miles earned on any Emirates ticket. The benchmark for base Miles is an Economy Class Flex Plus ticket, which represents 100% of base Miles.

Using our Miles Calculator, you can view the total Miles earned on a particular ticket. Total Miles are made up of base Miles for the zone(s) you are flying in plus the various cabin class and tier bonuses on offer.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.