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Help Centre

Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed your address, delivery will take up to three weeks. In the meantime, you can print a paper copy of your card from My Account to use as a reference.

Call us

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.