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Help Centre


Cancellations and changes : Refunds

If you have any questions, you can look for answers in our FAQs. If you can't find what you're looking for, please fill in one of the forms below or call us.
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Eticket Refund Request

You may use the form below to request a refund for any ticket purchased directly with Emirates; whether it was purchased online at emirates.com or via our contact centres. If your ticket was purchased through a travel agent, please contact the issuing travel agent for any refund.

Only amounts that are refundable in accordance with the Fare Conditions advised to you at the time of purchase will be refunded. You should not use this form to enquire about the cancellation charges or how much would be refunded. Once you have submitted this form, your booking will be cancelled.

If you purchased your ticket online at emirates.com, your Fare Conditions will be attached to the booking confirmation email sent to you at the time of purchase.

Please use English characters only, avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

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Please provide details for all passengers who require a refund.

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It is not mandatory to add any comments in the text box below, however should you wish to provide additional information, you may do so here. It is recommended that comments are in English only. Entering comments will mean that the refund will be delayed whilst they are reviewed.

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Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.