Help Centre

What bank transfer options do I have?

There are two types of bank transfer options:

  • Real time payments – real time & online banking  - payment is taken immediately. Ticket are issued automatically and e-mailed to you as soon as payment has been successful.
  • Non-real time payments – offline bank transfers - these payment options will be made available depending on the country of departure and departure date. As these payments cannot be confirmed real-time, Emirates has to wait for the payment to come in to the specific bank account. As soon as the payment is reported as successful, the ticket will be issued. Read about offline bank transfer payment here.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.