Help Centre

What is the baggage policy when travelling on Emirates and connecting with other airlines?

Emirates strongly urges you to check the baggage rules of each airline you plan to travel with.

If your travel starts with another airline that connects on to an Emirates flight, please contact that airline for their policy on the through-checking of baggage.

If your itinerary includes flights operated by other airlines, different baggage rules may apply for these flights – learn more.

Depending on how their tickets were purchased and systems available at the airport, passengers travelling on Emirates and connecting to another airline may or may not have their baggage checked through for their flights. Please check with your local Emirates office.

Where the through-checking of baggage is not available between Emirates and the other airline, please ensure that enough time is allowed between the arrival at the airport, collection of baggage, clearance of immigration and customs, and check-in for the onward flight, as well as any potential delays, in order avoid the inconvenience and costs of a missed flight.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.