Help Centre

Can I decide what frequent flyer number I want to earn Miles on after I have checked in or travelled?

No. You must decide which programme you wish to earn Miles on at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary.

All related questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.