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Help Centre

How do I activate my Emirates Skywards e-gate card?

To activate e-gate functionality on your card, you will require:
  • original passport (with a validity of at least six months); residents of the UAE will need their original valid residency visa
  • Emirates Skywards membership card with e-gate functionality
  • passport photograph
These documents need to be taken to one of the following locations:
 
LocationContact *
Bin Sougat Centre+971 4 707 5942
Dnata Deira Office+971 4 707 5947
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai Airport Free Zone Al Manara+971 4 707 5615
Dubai Festival City+971 4 707 5278
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 1: Arrival airport service unit desk
+971 4 707 5092
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Financial Centre+971 4 707 5522
Jebel Ali – Gate 3+971 4 707 5440
+971 4 707 5424
TECOM+971 4 707 5929


*You can also call the central toll-free line at 800 5111

You can also activate your card at Dubai or Abu Dhabi airport e-gate counters. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

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Tourico is unable to answer any flight or Chauffeur-drive service related queries.
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Please call this number if you need to make a claim.