Help Centre

How long does it take to get a voucher?

When you redeem your Miles online for an Emirates Skywards voucher, one of our representatives will be in touch. If you have decided to collect your voucher, they will confirm the pick-up location with you. If you have chosen delivery, then they will confirm the delivery address. Once the address is confirmed, then you can expect your voucher within three working days (for Dubai addresses only).

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.