Help Centre

If I upgrade, will I be served meals as per the purchased class or the upgraded class?

If you have confirmed an upgrade at least 48 hours before you travel then you will be able to choose a meal from the menu in your upgraded cabin class. If you have upgraded less than 48 hours prior to your flight, or if you take advantage of our instant upgrade service at the check-in desk or on board, then we will do our best to accommodate you with a meal from the upgraded cabin class menu. If meals are not available, we will serve you your meal from the original booking class menu. Please note that this does not apply to special meals; for example, if you have ordered a vegetarian or gluten-free meal in advance, this will be served from the original booking class menu.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.