Help Centre

How do I earn Skywards Miles on my credit card?

You can collect Skywards Miles just by making purchases with your credit card. If you have an Emirates co-branded credit card with Al Ahli Bank of Kuwait, Citibank, Emirates Islamic Bank, Emirates NBD, MBNA or Standard Chartered Bank India, we will automatically credit your Emirates Skywards account with any Miles you have earned each month. If you hold a credit card with one of our other bank partners, please contact your credit card provider for more information or to ask for points to be transferred to your Emirates Skywards account.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.