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Help Centre

How can I book the Baggage Delivery service?

Emirates offers a Baggage Delivery service for customers arriving at Dubai International Airport. Baggage can be delivered anywhere within the UAE – fees vary according to the final delivery point within the UAE.

You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai. After passing through Immigration, look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.