Emirates provides a number of services to ease you through the arrivals process. Whether you need special care on arrival or simply want someone to carry your bags, you’ll find a warm welcome at Emirates Terminal 3 in Dubai.
In the unlikely case of visa or connection complications, relax and enjoy some refreshments in a dedicated waiting area, while we take care of the formalities.
Customers with long stopovers who are entitled to complimentary hotel accommodation can also relax at this lounge while their arrangements are processed*.
Further information on complimentary stopovers
Special Services Lounge
Our young unaccompanied travellers and other customers who may require special assistance will be escorted through baggage claim and customs to our Special Services Lounge. Video games as well as a variety of reading material is available for entertainment and light refreshments will be served until parents or guardians are able to meet them.
All about our Unaccompanied Minors services
First Class and Business Class customers who have booked a complimentary Chauffeur-drive service should proceed to the Chauffeur-drive Lounge to register. Relax there while the service is arranged, then enjoy your journey in a luxury Mercedes car for First Class customers or Volvo for Business Class customers.
Find out more about Emirates Chauffeur-drive services
If you need someone to help you with your bags, Emirates porter services are available in both departures and arrivals at a nominal charge of AED 25 per regular trolley and AED 75 per flat-bed trolley.
Emirates offers baggage storage facilities on arrival at a nominal charge of AED 20 per standard size bag for 12 hours and AED 25 for non-standard size bags, allowing you to explore Dubai freely and return to pick up your bags whenever you’re ready.
See our Baggage section for more information
Enjoy a hassle-free journey and let Emirates deliver your baggage at your doorstep when you arrive at Dubai International Airport, Terminal 3.
Take advantage of the Baggage Delivery service and we will collect your bags at Dubai and deliver them to you anywhere in the UAE. Enjoy this convenience at a nominal cost.
See delivery rates below:
|Delivery Area||Delivery Rate||Number of baggage pieces|
|Dubai, Ajman and Sharjah||AED 200||Up to 4 pieces of baggage|
|Abu Dhabi, Al Ain, Fujairah and Ras Al Khaimah ||AED 250||Up to 4 pieces of baggage|
|AED 10 applicable for every additional piece of baggage delivered to any delivery area.|
You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai after passing through Immigration – look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.