Claim Miles from a partner

Miles might be missing from your statement for several reasons. The most common are:

1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile.
2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or flydubai, or up to three weeks for a transaction with an Emirates Skywards partner).
3. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in.
4. You have not travelled on the inbound or outbound part of your journey yet.

New members can claim Miles for Emirates Flights flown up to two months prior to registering with Emirates Skywards.

New members can also claim Miles for flydubai Flights flown up to two months prior to registering with Emirates Skywards.

If you’re missing Miles for flydubai Flight, please log in and submit an online claim on flydubai.com(Opens an external website in a new tab).

You can submit a claim if your Miles haven’t been credited to your account within three weeks of the partner transaction date. To claim missing Miles, the name used for the partner booking must match the name in your Emirates Skywards profile exactly. Depending on the partner, follow one of these steps to claim your Miles:

1. Airlines: contact us via Live Chat(Opens page in the same tab)* and provide the required information such as booking name, flight date, flight number, class of travel, origin, destination and ticket number.
2. Hotels, car rental or retail and lifestyle: contact us via Live Chat(Opens page in the same tab)* and be ready with a copy of the original invoices within six months of the transaction date. Please note some of our partners offer the ability to claim missing Miles directly from their website, including Avis(Opens an external website in a new tab), Hertz(Opens an external website in a new tab), Europcar(Opens an external website in a new tab), and Sixt(Opens an external website in a new tab).
3. Banks: please contact your bank’s service centre directly.

Please allow six to eight weeks from the date your claim is received for any missing Miles to appear in your account.

Some of our partners offer the facility to make a claim directly on their website. You can check if this service is available by visiting the individual partner page.

^{*Live chat is currently available in English only}

To claim missing Miles on a Skysurfer account for an Emirates flight, the nominated parent or guardian can either call an Emirates Contact Centre(Opens page in the same tab) or email us(Opens page in the same tab) with the membership number, ticket details and booking reference. To claim missing Miles on a Skysurfer account for a partner transaction, the nominated parent or guardian should email us(Opens page in the same tab) with account details and copies of the relevant invoices and/or receipts.