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Help Centre

Is it possible to change the return sector on a reward flight booking?

If you have a Saver reward ticket, you can change your destination to another location on our route network within the same zone for USD 25. As long as the segment you wish to change hasn’t been flown, you can change the destination.

  • You won’t be charged to change the destination of your Flex Plus or Flex reward ticket.
  • If you wish to change your destination to a different zone, you’ll need to cancel your ticket and purchase a new one. We will cancel your unused reward ticket and credit your Miles back to your account (minus any expired Miles). We’ll then issue a new ticket with a new validity period and destination. You’ll need to pay any relevant taxes plus USD 25 if it is a Saver reward ticket.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.