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Help Centre

Once I am satisfied with an itinerary, how do I purchase it?

Once you have selected a combination of flights that you are satisfied with, click ‘Book this Itinerary’ at the bottom of the screen to begin entering your details. You will be guided through the process, from selecting a ticketing option, to entering passenger details, to providing payment information. Depending on your flight details, you may pay by credit card online or over the phone, or by cash or credit card in person, either at an Emirates office or at the airport. You will be notified of your available options at the time of booking.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.