Help Centre

How do I keep my Silver, Gold or Platinum status?

There are two ways to retain your tier:

  1. earn enough Tier Miles by flying with Emirates or on an EK codeshare flight
  2. take the required number of qualifying flights* with Emirates

Once you have reached a new tier you have a fixed 12-month period in which to earn the Tier Miles you need to keep your status. During this time, you would need to save 25,000 Tier Miles or take 25 qualifying flights to remain in Silver, 50,000 Tier Miles or 50 qualifying flights to remain in Gold and 150,000 Tier Miles to remain in Platinum.

If you have not managed to stay in your tier after your review date, you will move back to the previous tier. The rolling tier qualification system will resume, meaning we give you a review opportunity every month over the subsequent 12 to 13 months to allow you to regain your status.

*A ‘qualifying flight’ is a flight on Emirates, or a codeshare flight marketed by Emirates but operated by another airline, between the point of origin and point of destination of an outward or return journey.

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.