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Help Centre

How long are Flight Reward tickets valid for?

Flex Plus Rewards are valid for one year from the date of issue. Flex Rewards are only available for travel in First Class, and are valid for three months from the date of issue. Saver Rewards are valid for three months from the date of issue.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.