Help Centre

While I was trying to make an online booking, one of the pages wouldn't display. What went wrong?

The browser you are using may not be compatible with the Emirates website. Please note that the Emirates website requires you to use Internet Explorer 9 or above.

If you are encountering problems using a supported browser, you may need to delete temporary files or clear the cache.

On Firefox:

  • Go to the Tools menu and select ‘Clear Private Data’.
  • Make sure ‘Cache’ is selected, then click ‘Clear Private Data Now’.
  • Click Reload or press F5.

On Netscape Navigator 4.0 and above:

  • Select Preferences from the Edit Menu.
  • Click on the ‘+’ to the left of Advanced (the last listing on your screen).
  • Click on ‘Cache’.
  • Click on ‘Clear Disk Cache’.
  • Click on ‘OK’.
  • You may also need to click ‘Reload’.

On Safari:

  • From the Safari menu, click Empty Cache.
  • Select ‘Empty’ when prompted.
  • Refresh the page.

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.