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Help Centre

What if my travel agent forgot to add my membership number to my booking?

Your travel agent can add your Emirates Business Rewards membership number to your booking as long as it’s before travel, or if you’ve only completed part of your travel. Just ask the agent to amend the booking in one of the formats below, replacing EK888XXXXXX with your Emirates Business Rewards membership number.

It must be in the exact same format, including spaces where shown:

Galileo entry:SI.EK*1BRWD EK888XXXXXX
Sabre / Abacus / Worldspan entry:3OSI EK 1BRWD EK888XXXXXX
Amadeus entry:OSI EK 1BRWD EK888XXXXXX
Apollo entry:@:3OSI EK 1BRWD EK888XXXXXX
Farelogix entry:1BRWD EK888XXXXXX

If you’ve already completed your travel, please ask your Programme Administrator to fill in the missing Points claim form.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.