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Help Centre

Will I have to pay any fees for changing my ticket?

A number of fares, including most discounted or promotional fares, will require a fee for making changes. If you change your booking on emirates.com, the system will tell you automatically which charges will apply for penalties, fare differences or  additional taxes. These charges will have to be paid by credit or debit card before completing the changes online.

Please note: if the booking class of your original ticket is not available on your new flight, the ticket must be rebooked to the next available booking class - this fare may be higher than your original ticket.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.