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Help Centre

Is it possible to change the return sector on a Flight Reward booking?

You can change your Saver Flight Reward ticket to another location on our route network within the same zone for a fee of USD 25. You will not be charged to change your Flex Plus or Flex Flight Reward tickets. In this instance, an unused reward ticket will be cancelled and your Business Rewards Miles will be credited back to your account (minus any expired Miles). A new ticket will be issued with a new validity period and destination and you will be charged taxes accordingly.

If you wish to change your reward ticket to a separate zone, you will need to cancel your ticket completely and purchase a new one.

You cannot change your reward ticket once travel has commenced.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.