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Help Centre

Weight and Piece concept

In line with international regulations, Emirates offers free baggage allowances based on either the weight or piece concept, depending on specific routes.

Weight concept:

If your itinerary includes flights operated by other airlines, different baggage rules may apply for these flights – learn more.

The standard free baggage allowance for all other Emirates destinations (excluding North, Central and South America) as per the weight concept is 50kg for First Class and 40kg for Business Class. For Economy Class passengers, your baggage allowance depends on the type of fare you purchase. Special Economy fares get 20kg, Special Saver and Flex get 30kg and Flex Plus get 35kg. Different Economy Class baggage allowances apply if your ticket was issued before 20 June 2016 – please use our baggage calculator to check your allowance.

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.