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Online Booking: Privacy and Data Security

There are 10 FAQs for Online Booking: Privacy and Data Security.

Is my credit card information secure?

emirates.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the emirates.com server. All information is kept on a secure server and is protected by a firewall. As an added precaution, the firewall is monitored for security breach attempts.

Please also see our Terms & Conditions.

How do I know if my connection is secure?

The common standard on the internet to signal a secure site is a closed lock at the bottom of the browser. As long as the closed lock is displayed your information is secure and encrypted. Please note that if you click the secure transaction link and still cannot see the closed lock, the browser window may be nested in another frame.

To make sure you have a secure connection in Internet Explorer, click the right mouse button somewhere on the page (not over a picture), then select ‘Properties’. Check 'Connection' to see if the connection is secure or not.

In Firefox, click the right mouse button somewhere on the page (not over a picture), then select ‘View Page Info’ from the menu that appears. Click the ‘Security’ tab on the new window.

In Netscape, click the right mouse button and select 'View Frame Info'. At the bottom of the text you will see Security information.

In Safari, click the lock icon to see detailed information about the site’s security certificate.

What is the security code and where do I find it on my credit card?
The card verification code (CVC) is a three- or four-digit credit card security code. Since this number is not embossed on the card it cannot be printed on receipts. This prevents anyone other than the credit card bearer from using the number.

Visa, MasterCard and Diners Club Cards have a three digit code located on the top right hand side of the signature strip on the back of the card.

Emirates does not store or retain your Card Security Code. It is only used during the process of validating your credit card.

American Express Cards have a four-digit number printed above the account number on the front of the card.

What is an issue number?
Your Solo or Maestro card issue number is a one to two digit number printed on the front of your card. Some cards do not have an issue number. If this applies to you please enter a zero in the issue number field.

Why should I store my credit card details?
Storing your details means it’s quicker and easier to book your flights as you won’t have to go through the process of entering all your details every time. You can also store up to three cards, so you can choose how you’d prefer to pay.
Can anyone store their credit card details?
This option is only open to Emirates Skywards members. You can join up for free to start using the stored payment function so you don’t have to enter them every time you make a booking.
How do I save my card details?
If you log in to emirates.com with your Emirates Skywards membership number, you’ll be prompted to save your card details when you make your flight booking. You can also save your card details at any time through the My Account section.
How many credit or debit cards can I save to emirates.com?
You can save the details of up to three cards. You can choose which card to make your payment with each time, but you must enter the CVC code (card verification code).
How to I delete or add a credit or debit card?
You can add or delete cards at any time through Payment Methods in the My Account section.
How safe are my stored card details?
Highly secure. See the FAQ Is my credit card information secure?
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