Help Centre

How can I contact Customer Affairs or other departments within Emirates?

You can contact the Customer Affairs department by mail or phone as follows:

Customer Affairs Department
Emirates
P.O. Box 686
Dubai
United Arab Emirates
Telephone: +971 4 7083611

For all other departments please write to:
Emirates (Department Name)
P.O. Box 686
Dubai
United Arab Emirates

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.