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Help Centre

Do I have to pay anything extra for upgrading a booking using Business Rewards Miles? If yes, how do I pay?

Travelling to some destinations may incur additional taxes or charges for upgrading to a higher class. When upgrading your booking you will be informed of any additional amounts to pay. The extra taxes or charges must be paid for online by credit card during the upgrade process.

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Flights and Emirates services

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to make a claim.