What if I cannot travel before my Skywards Miles expire?

Although your Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.

I can't find a record of my reservation online. What should I do?

What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?

If I can’t get access to the internet is there any other way to transfer Miles?