Why are my Business Reward Miles missing from my account?
Business Rewards Miles may not be credited to your account for two possible reasons:
The transaction is still being processed.
The booking may not have been made online through Business Rewards and therefore was not recognised as a Business Rewards booking.
If you have Miles that have not been credited to your account, you can make a Business Rewards Retro Mileage Claim within 60 days from the relevant flight or transaction date, if you believe the flight qualifies.