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What should I do if I paid but have not received a ticket?

If paying by credit or debit card, and you have confirmed that you have been charged but not received e-tickets, please contact your local Emirates office either by e-mail or using the online form and provide details on the transaction, so that it can be traced and you can be assisted.

If paying by Western Union or Offline Bank Transfer, please allow 7 days from the date of booking to allow time for your payment to be recognized and tickets issued. If you have not received e-tickets after this time, please contact your local Emirates office by e-mail and provide them with a copy of your payment receipt given to you by the Western Union agency or your bank. We will attempt to trace your payment in our system and then assist you in issuing tickets.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.