Help Centre

Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?

Our Special and Saver fares are our most affordable fares, but Flex and Flex Plus fares offer extra benefits. You’ll earn more Skywards and Tier Miles on a Flex or Flex Plus fare, so you can reach your next reward or the next tier faster. You also have more flexibility to change or cancel your ticket, and you need fewer Skywards Miles to upgrade to a higher cabin class.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.